Professional Learning & Training
Do you work in an area where you are faced with situations when you have to provide emergency counselling to your clients or customers? How do you manage your reactions and emotions and how do you apply boundaries to your role in a respectful and professional manner.
Would you like to be clearer about what to say or do to really help them in an initial phone call or face to face situation while maintaining healthy boundaries for yourself and them?
This Accidental Counsellor program is designed for employees requiring training in setting and managing the boundaries required to delineate accidental counselling from therapeutic intervention. Participants will be equipped with a basic understanding of the communicative skills in counselling and their principles. This workshop is designed to assist employees who are not trained counsellors but find themselves in a "counselling role by accident" within their organisation and are not sure how to safely and with integrity contain the conversation and refer clients or customers to the correct therapeutic intervention.
The workshop provides skills and knowledge in topics like
By utilising a mix of evidence based theory and practical learning activities in role play scenarios, participants learn in a structured learning environment to understand skills and knowledge required to manage emotionally stressful situations.
This workshop is suitable if you are a:
We customise this workshop to suit your organisational requirements:
Your workplace or
Relationships Australia NSW
68, Level 1, Waterloo Road Macquarie Park