Keeping you safe

UPDATED: May 022

Centres are open and face-to-face services have resumed

To our valued clients,

Thankyou for your patience and cooperation over the last two years, which we acknowledge have been extremely challenging due to the pandemic. We also acknowledge that the circumstances that have resulted from the pandemic have also increased the need for our services. We want to continue to deliver services both face-to-face and online, and deliver these services as safely as possible

This information will help inform you how you can safely access face-to-face services at Relationships Australia NSW.

COVID-19 Vaccination


Relationships Australia NSW has an Employee COVID-19 Vaccination policy, which requires that all our employees are fully vaccinated against COVID-19. This policy is in place to keep our employees more protected, and reduce the likelihood serious illness.

Clients and service users

It is no longer a requirement that our clients are fully vaccinated against COVID-19. This means that you can access face-to-face services with us, despite your vaccination status. This also means we will not be asking you for evidence of vaccination when you attend our centres.

Please note, that in most cases, our programs are delivered in-person or by telehealth, which may include video conferencing or telephone appointments.

Please speak to our client services team or practitioner about what programs are available, and the mode of delivery available to you.

In most circumstances, we will work with you to deliver services via your preferred method. In some circumstances, your preference may not be offered due to safety concerns. Your practitioner will explain to you the reasons for this where applicable.

Relationships Australia NSW does encourage our clients and service users to receive their COVID-19 vaccinations — speak with your medical practitioner regarding vaccination options available to you.


We are required under Work, Health and Safety laws to implement “all reasonably practical control measures” to ensure the health and safety of all staff and clients. We remain committed to upholding this responsibility, and continuing to follow public health orders to keep our staff and communities as safe as possible.

What does this mean for you?

When you request face-to-face services at Relationships Australia NSW, you will be asked a series of screening questions to assess your current health and suitability to attend our centres and service locations.

On arrival to our centres, you will be asked some questions, which you are required to answer honestly. These will enable us to ensure that it is safe for you, other service users and our staff to proceed with face-to-face service delivery. The questions relate to symptoms of illness, isolation requirements and close contact. You are most likely asked similar questions when you attend services with other organisations.

Please do not attend your face-to-face appointment if you answer ‘yes’ to ANY of the following questions:

  • Do you or any close contacts have any flu-like symptoms? This includes fever, shortness of breath, cough, runny nose, aches and pains
  • Has anyone in your household been diagnosed with COVID-19 and currently in isolation?
  • Have you been instructed by a medical professional to self-isolate?
  • Have you been in close or casual contact (four or more hours) with anybody suspected or confirmed of having COVID-19?

If you answer ‘yes’ to any of these questions, please contact our client services team to either reschedule your face-to-face appointment for a later date, or receive telehealth or online services where applicable and appropriate. This is to keep all people at our centres as safe as possible, and prevent the temporary closure of our offices where isolation mandates come into effect

What’s expected of you when you are receiving face-to-face services?

  • Please ensure you maintain social distancing of 1.5 metres at all times
  • Our counselling and group rooms have been set up to ensure that density limits are not exceeded, and we are observing the 2sqm rule
  • Sanitise your hands regularly while on site

Our offices are cleaned daily, and all rooms are cleaned with anti-bacterial wipes in between use.

Thank you again for choosing us, and we look forward to welcoming you back to our centres.


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