Keeping you safe

UPDATED: Wednesday 15 December 2021

As New South Wales transitions out of lockdown, we are mindful of an increasing demand for our services and our need to do all we can to keep our clients, and our people, safe.

To ensure we can maintain the highest safety measures across our services, we have adopted the following approach in terms of vaccinations;

  • All office and Centre-based staff will require a COVID-19 vaccination
  • All clients on site in our Centres are required to be fully vaccinated and to present their Vaccination Certificate at check-in until NSW Public Health Orders change.
  • Medical exemptions will apply in all locations for those with a valid medical reason.

We will continue to offer most of our services in varied ways – in person, via video conference or phone – so that you can access them in a format that suits you. A small number of services are only available in person. Please check with our Contact Centre on 1300 364 277 about the options available to you.

Our COVID-19 protocols, guided by NSW Health recommendations, are of the highest standard and have been adapted over the past 18 months to suit the changing circumstances.

We will of course continue to monitor the COVID-19 situation closely and review our approach as required. Please keep an eye on our website or call us on the number above to find the latest news.

We’re immensely grateful to our staff for their tireless work and willingness to adapt to new ways of working to support clients throughout the pandemic. We also thank them for being vaccinated to provide safe delivery of services in person, once again.

We look forward to welcoming you back to our Centres.

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