{"id":4585,"date":"2022-11-09T13:55:16","date_gmt":"2022-11-09T02:55:16","guid":{"rendered":"https:\/\/www.relationshipsnsw.org.au\/?page_id=4585"},"modified":"2025-04-09T15:13:06","modified_gmt":"2025-04-09T05:13:06","slug":"feedback-complaints","status":"publish","type":"page","link":"https:\/\/www.relationshipsnsw.org.au\/zh_hk\/contact-us\/feedback-complaints\/","title":{"rendered":"\u53cd\u994b\u8207\u6295\u8a34"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4585\" class=\"elementor elementor-4585\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61a9831c e-flex e-con-boxed e-con e-parent\" data-id=\"61a9831c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4684a9 e-flex e-con-boxed e-con e-parent\" data-id=\"e4684a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70e09fb elementor-widget elementor-widget-spacer\" data-id=\"70e09fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df5aff elementor-widget elementor-widget-heading\" data-id=\"4df5aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Feedback Is Vital to Help Us Improve<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd4d3a elementor-widget elementor-widget-text-editor\" data-id=\"9bd4d3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We\u2019re committed to constantly improving our products, services and processes, so you have the best possible experience with us.\u00a0<span style=\"text-align: var(--text-align); font-family: var(--e-global-typography-primary-font-family); font-size: var(--global-font-size-body-2); font-weight: var(--global-font-weight-body);\">We welcome feedback, good and bad, because we might not always get it right.<\/span><\/p><p>We aim to handle complaints in a fair and equitable way. We also understand that complaint information may be sensitive, and we respect your right to confidentiality.<\/p><p><b>You can share feedback with us in one of the following ways:<\/b><\/p><ul><li>Use the online form below. Please detail your feedback or complaint, outline your ideal outcome, and provide your name and best reply contact details.<\/li><li>Write to us at:<\/li><\/ul><p style=\"padding-left: 80px;\"><strong>Complaints at Relationships Australia<\/strong> <strong>NSW<\/strong><br \/><span class=\"TextRun SCXW230384623 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230384623 BCX0\">PO Box 1948, Macquarie Centre NSW 2113<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW230384623 BCX0\"><span class=\"SCXW230384623 BCX0\">\u00a0<\/span><\/span><\/p><p>We make all efforts to resolve any complaints within four weeks.<\/p><p>If, despite our best efforts, we are unable to resolve your complaint to your satisfaction, you can escalate it externally to the following organisations. We can help you direct your complaint to the most appropriate contact:<\/p><ul><li>Office of the Australian Information Commissioner:\u00a0<a role=\"link\" href=\"https:\/\/oaic.gov.au\/\" target=\"_blank\" rel=\"noopener\">oaic.gov.au<\/a><\/li><li>NSW Office of the Children\u2019s Guardian:\u00a0<a role=\"link\" href=\"https:\/\/ocg.nsw.gov.au\/\" target=\"_blank\" rel=\"noopener\">ocg.nsw.gov.au<\/a><\/li><li>NSW Ombudsman:\u00a0<a role=\"link\" href=\"https:\/\/ombo.nsw.gov.au\/\" target=\"_blank\" rel=\"noopener\">ombo.nsw.gov.au<\/a><\/li><li>Health Care Complaints Commission:\u00a0<a role=\"link\" href=\"https:\/\/hccc.nsw.gov.au\/\" target=\"_blank\" rel=\"noopener\">hccc.nsw.gov.au<\/a><\/li><\/ul><p>Additional information on our complaints process can be found <a href=\"https:\/\/www.relationshipsnsw.org.au\/wp-content\/uploads\/2025\/04\/Compliments-and-Complaints_DL-Brochure_Digital.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6992237 e-flex e-con-boxed e-con e-parent\" data-id=\"6992237\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e9376a elementor-widget elementor-widget-spacer\" data-id=\"6e9376a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dc3599 elementor-widget elementor-widget-shortcode\" data-id=\"0dc3599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">      <div class=\"app__hubspot-form app__hubspot-form--default\">\n        <script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n        <script defer>\n          jQuery(function($) {\n            hbspt.forms.create({\n              region: 'na1',\n              portalId: '3897500',\n              formId: \"6e6fba4d-76b8-4e89-8c00-b9216c412d67\",\n              onFormReady: function($form) {\n                let formStyles = '' +\n                  '<style>' +\n                  '.hs-form-field .hs-form-checkbox label {font-size:16px!important;font-family:Montserrat,sans-serif!important;}' +\n                  '.hs-form-field > label {font-size:16px!important;margin-bottom:10px;font-family:Montserrat,sans-serif!important;font-weight: 500 !important;}' +\n                  '.hs-form-field textarea 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class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Connect With Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-656a31ca elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"656a31ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/RelationshipsAustraliaNSW\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"18.213\" height=\"18.213\" viewBox=\"0 0 18.213 18.213\"><defs><clipPath id=\"a\"><path d=\"M0,0H18.213V-18.213H0Z\" fill=\"none\"><\/path><\/clipPath><\/defs><g transform=\"translate(0 18.213)\"><g clip-path=\"url(#a)\"><g transform=\"translate(12.788 -18.213)\"><path d=\"M0,0H-7.362a5.433,5.433,0,0,0-5.426,5.426v7.361a5.433,5.433,0,0,0,5.426,5.426h4.288V11.007H-5.39V8.2h2.316V6.126c0-2.4,1.4-3.712,3.449-3.712a17.9,17.9,0,0,1,2.068.111V5.037H1.024c-1.114,0-1.329.554-1.329,1.368V8.2H2.35L2,11.007H-.305v7.206H0a5.432,5.432,0,0,0,5.426-5.426V5.426A5.432,5.432,0,0,0,0,0\" fill=\"#fff\"><\/path><\/g><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.instagram.com\/relationshipsnsw\/\" 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class=\"elementor-element elementor-element-20fa576a elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"20fa576a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Join Our Newsletter<\/h3>\n<p>Receive the latest news and content.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b9497 elementor-button-info elementor-widget elementor-widget-button\" data-id=\"f1b9497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" 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