Professional Learning & Training
Do you have team members that just can’t seem to get along? Do you find that your team members escalate every issue to you when they are not able to reach agreement between themselves?
Does the conflict and the time spent handling it, impact on the achievement of performance goals and objectives?
Do you work in the health sector and find yourself having to respond to conflict between family members? Do you work in the education sector and find yourself having to respond to conflict between parents?
Would you like to be able to confidently mediate without weighing in to tell everyone what they should do?
The Accidental mediator workshop is designed to assist people who are not trained to be mediators but find themselves in situations where they are “mediating by accident”.
The workshop explores the nature of conflict and how it affects individuals in different ways. The key principles of mediation are discussed and the range of available interventions are highlighted.
A framework is introduced that participants can use when facilitating a conversation between two or more individuals who are in conflict. Participants also learn the skills to assess the situation and to facilitate the conversation between those who are in conflict.
This workshop is suitable if you are a:
• Supervisor/Team Leader
• Manager/Senior Manager
• Director/CEOHR Manager
• Small business owner
• Aged Care support professional
• Medical professionals
• Recognise conflict in all its forms
• Understand individual responses to conflict
• Use strategies to assess the situation
• Facilitate a conversation between team members to support the resolution of conflict using appropriate skills and techniques
This workshop is currently available for available for organisations and groups of people (minimum of 9 participants). Our experienced professionals can come to your workplace or training venue. We will deliver a customised workshop addressing your organisation's specific needs.
Individuals participants can also register their interest to attend the workshop.