Feedback and Complaints

Feedback and Complaints

For Individuals, Couples & Families

Your Feedback Is Vital to Help Us Improve

We’re committed to constantly improving our products, services and processes, so you have the best possible experience with us. We welcome feedback, good and bad, because we might not always get it right.

We aim to handle complaints in a fair and equitable way. We also understand that complaint information may be sensitive, and we respect your right to confidentiality.

You can share feedback with us in one of the following ways:

  • Use the online form below
  • Via email to enquiries@ransw.org.au. Please detail your feedback or complaint, outline your ideal outcome, and provide your name and best reply contact details
  • Write to us at:

Complaints at Relationships Australia NSW
PO Box 371, North Ryde BC
NSW, 1670

We make all efforts to resolve any complaints within four weeks.

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Relationships Australia NSW will be closed from Saturday 23 December 2023 until Tuesday 2 January 2024.  

Click here for more information. 

If you are in crisis, please call Lifeline on 13 11 14.

Relationships Australia NSW will be closed from Saturday 23 December 2023 until Tuesday 2 January 2024.  


This closure includes all local centres, head office and our customer care team. For any enquiries during this period, please email enquiries@ransw.org.au and a member of our team will be in touch as soon as we reopen.

Click here for more information. 
If you are in crisis, please call Lifeline on 13 11 14.

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