Feedback and Complaints

We’re committed to constantly improving our products, services and processes, so you have the best possible experience with us. We welcome feedback, good and bad, because we might not always get it right.

We aim to handle complaints in a fair and equitable way. We also understand that complaint information may be sensitive, and we respect your right to confidentiality.

You can share feedback with us in one of the following ways:

• Use the online form below
• Via email to enquiries@ransw.org.au. Please detail your feedback or complaint, outline your ideal outcome, and provide your name and best reply contact details
• Write to us at:

Complaints at Relationships Australia NSW
PO Box 371, North Ryde BC
NSW, 1670

We make all efforts to resolve any complaints within four weeks.