Intercountry Adoptee
and Family Support Service

Intercountry Adoptee and Family Support Service

The Intercountry Adoptee and Family Support Service (ICAFSS) is a free nationwide service which supports intercountry adoptees and their families, including young adoptees, adult adoptees and adoptive parents. We can help you and your family manage the complexities and unique challenges that intercountry adoption may bring during a lifetime.

Who can access this service?

Intercountry adoptees: children, young people and adults
Adoptive parents of children adopted from overseas or expatriate adoptions
Family members of intercountry adoptees
Anyone who is going through the intercountry adoption process.

What does ICAFFS provide?

  • Individual and family counselling

  • Case management and casework support

  • Therapeutic groups

  • Parenting support

  • Small grants and bursaries scheme

  • Referral to other support services where required

  • Education and training for allied health and community workers.
  • Key outcomes

    • Strengthen your support network.
    • Improve relationships between immediate and extended family members.
    • Develop new strategies for coping with difficult times.

    Where is this service offered?

    This service is offered nationwide. In NSW, we offer the service at the following Relationships Australia NSW locations:

    How to book

    Bookings for the Intercountry Adoptee and Family Support Service in all states are managed centrally by Relationships Australia SA.

    Please call Relationships Australia SA on: 1800 422 377
    Or email:

    Hours: 9am to 5pm, Monday to Friday

    There is limited flexibility for early and evening appointments. If you are unable to visit an office, we can also offer counselling via telehealth.

    Accessibility: If you find it difficult to hear or speak, contact us through the National Relay Service (NRS) by phoning 133 677.

    Translation and interpreting: For free of charge support in languages other than English: Call us and ask for an interpreter, or call ONCALL Interpreters & Translators on 08 8203 8900 and ask to be connected to Relationships Australia on 1800 408 408 .


    This is a free and confidential service.



    The Intercountry Adoptee and Family Support Service (ICAFSS) is funded by the Australian Government, managed by the Department of Social Services, and is delivered by Relationships Australia. Relationships Australia South Australia is the lead organisation.

    Want to talk to someone?

    • Speak with our experienced client services team

    • Receive an email within 1-3 business days

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