You can call us on 1300 364 277 to make an appointment for your counselling session with one of our locations. For further details about our counselling service you can also refer to our counselling page. Costs for our counselling vary based on your income.
We would need two full business/working days’ notice prior to your session, otherwise we will charge you 50% of the total amount.
100% of the fee will be charged if you do not notify us about your cancellation.
No, our services are already subsidised and funded by the Australian Government, so the fees we charge you are already subsidised.
We do not hold a provider number from the government for you to claim rebate from Medicare or your private healthcare insurance.
No, unfortunately you cannot make bookings on behalf of your partner, spouse, family or friends.
You can call us to find out about our services and what might be an appropriate service for your partner, spouse, child, family or friends.
It would be great if you are able to refer our services to your family and friends.
No, we take privacy and security of all our bookings very seriously and due to this reason we are unable to discuss, change or cancel appointments that are not made by you.
We will be able to discuss bookings details only with the person who has made the booking.
No, Online Counselling is recommended for individual counselling only. For couples or family counselling it is recommended you consider face to face counselling session.
No, unfortunately it is not possible to speak with your counsellor prior to the sessions due to their varied schedules. Our client services team will be assist you with your enquiries.
Yes, we will do our best to accommodate you to meet with the counsellor of your choice, but we are unable to guarantee this as sometimes our counsellors may already be booked out and unable to take new bookings.
Yes, you will see the same counsellor every session.
Yes, we will do our best to accommodate your request. However this will depend on their availability.
All our counsellors specialise in relationship counselling which includes individual, couple and family counselling.

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All of our counsellors come from different backgrounds – counselling, psychology and social work. However, our counsellors have specific tertiary education and experience in Relationship Counselling.
Every client's requirements are different; the counsellor will give you an idea of how many sessions they think will be required after the initial assessment.
Children under the age of 18 years can attend family counselling sessions with their parents/carers. We cannot provide individual counselling sessions for children under the age of 18 years.
It is great to know you are considering us for your next role. Information about current job openings is listed on the Work with us page.
Best wishes for your job search.
No, our group programs are very popular and they do get booked out quickly. We do not have a wait list.
You can subscribe to our newsletter to receive information regarding scheduled Group Program sessions by using the link provided at the bottom of this page.
If the case involves parenting matters, the initiating party may be issued a 60i certificate if you intend to apply for parenting orders in court.

If it is in relation to property/financial matters, we recommend that you get legal advise.
The first session is used to help you prepare for mediation. The first session is the pre-mediation assessment which involves a one and a half hour private meeting with each party.

Its purpose is to determine whether Family Dispute Resolution (FDR) is appropriate and likely to produce the outcomes sought by the parties. Consideration needs to be given to the parties involved, the issues presented and the proposed timing of FDR.
Mediation sessions are usually scheduled for two to three hours. Sufficient time is required for issues to be fully discussed and explored. Sessions often have breaks and times where you can speak privately with the FDR practitioner.

Normally two to three meetings are required to work through the dispute depending on the number of matters to be discussed, their complexity and the extent of disagreement.
Yes, however this is subject to the approval of both the mediator and the other party.
We do offer work placement to students enrolled in our accredited qualification courses, delivered in partnership with Relationships Australia South Australia. Additionally, we offer work placement to individuals enrolled in courses with our partner organisations. Unfortunately we are unable to offer any internships or student placement opportunities for external students.
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