Let’s Talk
Elder Support and Mediation Service

Let’s Talk: Elder Support and Mediation Service

The Let’s Talk service assists older people and their families resolve or prevent interpersonal differences and disagreements. It helps individuals and their families to address age-related issues and support them to have mediated conversations about important things affecting them.

Who is it for?

The Let’s Talk Elder Support and Mediation Service is a service that assists older people and their families to:
• Prevent or resolve family conflict
• Have difficult conversations
• Plan for the future (including medical, health, financial or living arrangements)
• Resolve differences in ways that improve their relationships
• End of life planning or decision making
• Intergenerational relationship challenges
• Make decisions that protect the interests, rights and safety of the older person and their families.

What will it be like?

You can access the service on your own, with your partner, carer or advocate, as a family, or your children or parent(s) can come by themselves. Attending the Let’s Talk Elder Support and Mediation and Service is voluntary and confidential. The decisions you make are not legally binding. If you would like to put your arrangements in writing, your practitioner can assist you.

A session will last for a minimum of one hour; however, each situation is unique and we will work to fit your circumstances. Where more than one person is involved, the practitioner may also wish to see each person separately. Some issues are resolved in one or two sessions, others may take longer, depending on the complexity.

Key outcomes

  • Plan for the future.
  • Resolve differences.
  • Repair relationships.
  • Think through key decisions.

How much will it cost?

We are a not-for-profit organisation and our services are subsidised by Government. We try to make our services as affordable as possible.

Let’s Talk is funded by the NSW Government, Family and Community Services. When you make a booking, we will advise of the fees payable based on your income.


Our staff

Our counsellors and mediators have professional qualifications and experience in social work, psychology, mediation, law and/or counselling. Staff have been trained in elder mediation and counselling.



Let’s Talk is offered in Metropolitan Sydney (including in Mandarin and Cantonese) and Regional NSW: Bathurst and outreach, Far South Coast and Riverina.

If mobility is an issue, we are happy to discuss possible alternative venues to meet with you.

To find out more on this service or to make an appointment please call 1300 364 277.


Elder Abuse

Elder abuse can take many different forms. The most common forms of elder abuse are financial abuse and neglect. Download our elder abuse factsheet if you are interested to find out more.



Watch our video below introducing the Let’s talk program:

Want to talk to someone?

  • Speak with our experienced client services team

  • Receive an email within 1-3 business days

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