Prepare and Enrich

Sometimes we all need some extra support and guidance to help find ways to move forward. Counselling can offer you practical tools and strategies to help you overcome challenges and look at things from a different perspective. Our counselling services are welcoming, non-judgemental and suitable for individuals, couples, and families. If you are in crisis, experiencing domestic or family violence, or have made the decision to separate, we have additional services that we can offer to give you the best support.

Our counsellors have a diverse range of skills, qualifications, and relevant industry training. While professional backgrounds often range from psychology to social or casework, all our counsellors need to have a Bachelors degree or higher, with additional counselling-specific training.

During the Client Intake process, our team will ask you specific questions to help connect you with programs or services that we believe will be best for your situation. Our counsellors have experience and ongoing training in a variety of counselling models and methods, and will work with you to determine the best approach for your particular needs.

Yes, we will do our best to accommodate your request to meet with the counsellor of your choice. However, we can’t always guarantee you will see your preferred counsellor, as they may already be booked out and unable to accept new bookings.

Unfortunately, it isn’t possible to speak with your counsellor prior to the sessions, due to their schedules. However, our client services team can help you with your enquiries, and make notes for your counsellor to refer to during your first appointment.

Yes – after your first session with a particular counsellor, you’ll continue to see the same counsellor for your follow-up sessions as well.

To respect the privacy of all of our clients, we are unable to call your partner directly to request that they attend counselling. If they’re looking for further information, more clarity, or want to discuss their concerns about coming to counselling, they are more than welcome to call us directly. We’ll be happy to speak to them confidentially and answer any questions they have.

Children under the age of 18 can attend Family Counselling or Adolescent Family Therapy sessions with their parents or carers. We can’t provide individual counselling sessions for children under the age of 18 years.

No – while we welcome referrals from healthcare professionals and GPs for many of our services, a referral for counselling isn’t required.

We don’t provide mental health assessments or diagnoses for any mental illnesses. However, this is something that most GPs can provide, so we encourage you to speak to your doctor or healthcare provider. They may then refer you to one of our services for further support. Find out more about mental health assessments here.