Our commitment to feedback and complaints management
Relationships Australia NSW welcomes feedback and complaints from our clients, stakeholders, and anyone who has dealt with us in the past. We take all complaints and feedback seriously, and consider them an important part of our mission to continuously improve our products, services and processes.
We want you to be able to have your concerns addressed in ways that ensure access, equity, timeliness, accountability, and transparency.
We also understand that complaint information may be sensitive in nature, and we respect your right to confidentiality. We handle feedback in a fair, equitable and timely manner, and make all efforts to resolve any complaints within four weeks of being received.
How to lodge feedback or a complaint with us
You can lodge feedback or a complaint with us in the following ways:
- Use the Feedback and Complaints Form on the right hand side of this page.
- Via email to enquiries@ransw.org.au. Please detail your feedback or complaint, outline what your ideal outcome is, as well as providing your name, contact details, and best reply-to contact details.
- Phone us on 1300 364 277
- Write to us at:
Complaints at Relationships Australia NSW
PO Box 371
North Ryde BC
NSW, 1670