Accidental Counsellor
Professional Training

Accidental Counsellor

Not a trained counsellor but often find yourself supporting others in distress? This workshop gives you the tools to effectively help clients, colleagues, and loved ones through tough times.

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Overview

Who It's For

Accidental Counsellor is for everyone. Particularly those in customer-facing roles such as client services or personal services, education, health, aged care or disability services.

What You'll Learn

Learn to recognise signs of stress and distress in yourself and others, and gain a toolbox of practical strategies to help you listen with empathy and respond to emotionally stressful situations.

Why Us

Backed by over 75 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations.

Our Accidental Counsellor training will help you:

01
Understand the role of an Accidental Counsellor
02
Recognise signs of stress and distress in yourself and others
03
Develop skills and confidence to respond to someone who’s in distress
04
Engage in active listening, using a three-step conversation model
05
Build personal resilience through boundaries and self-care
06
Learn how to ask openly about suicide risk, and how to respond safely
07
Know how to refer someone to appropriate professional services that can further support them

Public Workshop Dates

Our 2025 program is now sold out. 2026 dates will be released soon. If you’d like to be notified, please submit an enquiry below. 

Tuesday 9 December 2026
9.30am to 1.00pm
Half Day Virtual Workshop
Delivered on Zoom

SOLD OUT

Complete the form below to download the Accidental Counsellor brochure.

Man and woman speaking together.

“I found it extremely informative and practical. The information was broken down into understandable bite-size chunks and applicable to work and personal life.”

Accidental Counsellor Course Participant

Accidental Counsellor

“This was the most amazing presentation in learning about strategies on how to empathise with others and also to being able to just sit in the moment of listening and not fixing and finding a solution.”

Accidental Counsellor Course Participant

Woman sitting at laptop with headphones on

“Our presenter was knowledgeable and engaging. Material presenting was relevant to our work and the workshop activities were great to support our development of practical skills.”

Accidental Counsellor Course Participant

How it works

Format

3.5-hour workshop. Available as an online interactive workshop, or face-to-face at your workplace (for custom workshops).

Resources

Participants will receive a learner guide with bonus material they can refer to after the training.

Cost

$300 + GST per person, plus booking fee.

Tailored Options

If you’d like a custom workshop for your organisation, we can tailor a session to suit your team. Get in touch with us for further information.

Submit an enquiry

Thank you for your interest in our bespoke training services. We are fully booked and currently unable to take on new training enquiries. We understand this may be disappointing and appreciate your understanding.

In the meantime, we encourage you to book our online public program via the link above. You can also explore our other publicly accessible training sessions, Effective Group Leadership, and Effective Online Group Leadership.

If you’d like to be contacted for the next available opportunity, please leave your contact details below.

Thank you for your patience and continued support.