
Accidental Counsellor
A workshop designed to assist people who aren’t trained counsellors, but often find themselves in a counselling role “by accident”. You’ll learn how to support clients, friends, family, colleagues, and strangers in distress or experiencing a crisis.
Overview
Who It's For
If you’re in any customer-facing role such as client services or personal services, Accidental Counsellor can help. You’ll also find it useful if you work in education, health, aged care or disability services. No pre-existing skills or knowledge are needed.
What You'll Learn
In this workshop, you’ll learn to recognise signs of stress and distress in yourself and others. We'll equip you with a toolbox of practical strategies to help you listen with empathy and manage emotionally stressful situations. We'll also discuss how and when to link people to other supports.
Why Us
Backed by over 70 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations. Our experienced facilitators provide counselling, mediation, supervision and relationship education services.
Our Accidental Counsellor training will help you:

“I found it extremely informative and practical. The information was broken down into understandable bite-size chunks and applicable to work and personal life.”
Accidental Counsellor Course Participant

“This was the most amazing presentation in learning about strategies on how to empathise with others and also to being able to just sit in the moment of listening and not fixing and finding a solution.”
Accidental Counsellor Course Participant

“Our presenter was knowledgeable and engaging. Material presenting was relevant to our work and the workshop activities were great to support our development of practical skills.”
Accidental Counsellor Course Participant
How it works
Format
3.5-hours online interactive workshop or face-to-face in person at your workplace, or in our training room in Macquarie Park.
Resources
Participants will receive a learner guide with bonus material they can refer to after the training.
Cost
$250 + GST per person.
Tailored Options
If you’d like a custom workshop for your organisation, we can tailor a session to suit your team. Get in touch with us for further information.
To request more information, or to enquire about a custom Accidental Counsellor training workshop for your organisation, complete the form below, or call us on 1300 172 327.
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