Who It's For

If you’re in any customer-facing role such as client services or personal services, Accidental Counsellor can help. You’ll also find it useful if you work in education, health, aged care or disability services. No pre-existing skills or knowledge are needed.

What You'll Learn

In this workshop, you’ll learn to recognise signs of stress and distress in yourself and others. We'll equip you with a toolbox of practical strategies to help you listen with empathy and manage emotionally stressful situations. We'll also discuss how and when to link people to other supports.

Why Us

Backed by over 70 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations. Our experienced facilitators provide counselling, mediation, supervision and relationship education services.

Our Accidental Counsellor training will help you:

Understand the role of an Accidental Counsellor
Recognise signs of stress and distress in yourself and others
Develop skills and confidence to respond to someone who’s in distress
Engage in active listening, using a three-step conversation model
Build personal resilience through boundaries and self-care
Learn how to ask openly about suicide risk, and how to respond safely

How it works


3.5-hours online interactive workshop or face-to-face in person at your workplace, or in our training room in Macquarie Park.


Participants will receive a learner guide with bonus material they can refer to after the training.


This course costs $250 + GST per person. A 10% discount applies when booking for two or more participants.

Two people talking to each other across a table.


Accidental Counsellor

Find Out More

Get in touch today to be notified about upcoming public workshop dates for 2023, or to enquire about a custom training workshop for your organisation.

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