Accidental Counsellor
Professional Training

Accidental Counsellor

A workshop designed to assist people who aren’t trained counsellors, but often find themselves in a counselling role “by accident”. You’ll learn how to support clients, friends, family, colleagues, and strangers in distress or experiencing a crisis.

See Upcoming Workshop Dates

Overview

Who It's For

If you’re in any customer-facing role such as client services or personal services, Accidental Counsellor can help. You’ll also find it useful if you work in education, health, aged care or disability services. No pre-existing skills or knowledge are needed.

What You'll Learn

In this workshop, you’ll learn to recognise signs of stress and distress in yourself and others. We'll equip you with a toolbox of practical strategies to help you listen with empathy and manage emotionally stressful situations. We'll also discuss how and when to link people to other supports.

Why Us

Backed by over 70 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations. Our experienced facilitators provide counselling, mediation, supervision and relationship education services.

Our Accidental Counsellor training will help you:

01
Understand the role of an Accidental Counsellor
02
Recognise signs of stress and distress in yourself and others
03
Develop skills and confidence to respond to someone who’s in distress
04
Engage in active listening, using a three-step conversation model
05
Build personal resilience through boundaries and self-care
06
Learn how to ask openly about suicide risk, and how to respond safely
07
Know how to refer someone to appropriate professional services that can further support them
Man and woman speaking together.

“I found it extremely informative and practical. The information was broken down into understandable bite-size chunks and applicable to work and personal life.”

Accidental Counsellor Course Participant

Accidental Counsellor

“This was the most amazing presentation in learning about strategies on how to empathise with others and also to being able to just sit in the moment of listening and not fixing and finding a solution.”

Accidental Counsellor Course Participant

Woman sitting at laptop with headphones on

“Our presenter was knowledgeable and engaging. Material presenting was relevant to our work and the workshop activities were great to support our development of practical skills.”

Accidental Counsellor Course Participant

How it works

Format

3.5-hours online interactive workshop or face-to-face in person at your workplace, or in our training room in Macquarie Park.

Resources

Participants will receive a learner guide with bonus material they can refer to after the training.

Cost

$250 + GST per person.

Tailored Options

If you’d like a custom workshop for your organisation, we can tailor a session to suit your team. Get in touch with us for further information.

Enquire About A Custom Workshop
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