Who It's For

Accidental Counsellor is for everyone. Particularly those in customer-facing roles such as client services or personal services, education, health, aged care or disability services. Public dates available or book on demand.

What You'll Learn

Learn to recognise signs of stress and distress in yourself and others, and gain a toolbox of practical strategies to help you listen with empathy and respond to emotionally stressful situations.

Why Us

Backed by over 70 years of real-world clinical experience and results; we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations.

Our Accidental Counsellor training will help you:

Understand the role of an Accidental Counsellor
Recognise signs of stress and distress in yourself and others
Develop skills and confidence to respond to someone who’s in distress
Engage in active listening, using a three-step conversation model
Build personal resilience through boundaries and self-care
Learn how to ask openly about suicide risk, and how to respond safely
Know how to refer someone to appropriate professional services that can further support them

How it works


3.5-hour workshop. Available as an online interactive workshop or face-to-face at your workplace, or at Macquarie Park.


Participants will receive a learner guide with bonus material they can refer to after the training.


$250 + GST per person.

Tailored Options

If you’d like a custom workshop for your organisation, we can tailor a session to suit your team. Get in touch with us for further information.

Upcoming Training Dates


17 July 2024
9.30am to 1.00pm


2 August 2024
9.30am to 1.00pm


22 August 2024
9.30am to 1.00pm

Enquire About A Custom Workshop
Close Expand Collapse

Related Services & Workshops

Effective Group Leadership

Effective Group Leadership

This workshop helps you develop leadership skills to facilitate more interactive and engaging group work in community and counselling settings.

Managing Stress

Group Workshops.Individuals.Mental Health

Managing Stress

Too much stress can have a big impact on our physical and mental health. This course will introduces mindfulness techniques to help manage the stress response, including paying close attention to the present moment and gratitude practices.

Disaster Resilience Leadership Program

Tailored Services.Individuals.Trauma

Disaster Resilience Leadership Program

Become a Community Resilience Leader through our free training program designed to help community leaders in regional NSW develop skills to build resilience in their communities, and support people during natural disasters.