Who It's For

If you’re in any customer-facing role such as client services or personal services, Accidental Counsellor can help. You’ll also find it useful if you work in education, health, aged care or disability services. No pre-existing skills or knowledge are needed.

What You'll Learn

In this workshop, you’ll learn to recognise signs of stress and distress in yourself and others. We'll equip you with a toolbox of practical strategies to help you listen with empathy and manage emotionally stressful situations. We'll also discuss how and when to link people to other supports.

Why Us

Backed by over 70 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations. Our experienced facilitators provide counselling, mediation, supervision and relationship education services.

Our Accidental Counsellor training will help you:

Understand the role of an Accidental Counsellor
Recognise signs of stress and distress in yourself and others
Develop skills and confidence to respond to someone who’s in distress
Engage in active listening, using a three-step conversation model
Build personal resilience through boundaries and self-care
Learn how to ask openly about suicide risk, and how to respond safely
Know how to refer someone to appropriate professional services that can further support them

How it works


3.5-hours online interactive workshop or face-to-face in person at your workplace, or in our training room in Macquarie Park.


Participants will receive a learner guide with bonus material they can refer to after the training.


$250 + GST per person.

Enquire About A Custom Workshop
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