Accidental Counsellor

Who is it for?

This workshop is designed to assist employees who are not trained counsellors but find themselves in a “counselling role by accident” within their organisation and are not sure how to safely and with integrity contain the conversation and refer clients or customers to the correct therapeutic intervention.

What will it be like?

The work is usually delivered in a half day (3.5 hours) but can delivered over a whole day depending on the needs of your team. The trainer will liaise with your organisation to customise the content and scenarios to the context in which your team works.

Important Course Information

Participants will be equipped with a basic understanding of the communicative skills in counselling and their principles, to de-escalate situations confidently. Participants will use strategies to de-escalate situations in interactions with customers and clients, contain, set and maintain boundaries, build personal resilience to be effective in your role, understand touch points at which containment becomes important, learn strategies to be both assertive and respectful in achieving this and practice using these strategies in an instructional setting with a practitioner.

Booking this program

Please send an enquiry to to find out availabilities for your organisation or region.

Next upcoming course:

Thursday 5th March 2020 9:30am – 1:30pm

RA NSW Macquarie Park. A light morning tea with gluten free and vegetarian options is provided

You can book this program: HERE

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Please send an enquiry to for a quotation for your organisation.


This course can be delivered Australia wide. Public courses are delivered in Sydney.

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