Overview
Who It's For
Accidental Counsellor is for everyone. Particularly those in customer-facing roles such as client services or personal services, education, health, aged care or disability services.
What You'll Learn
Learn to recognise signs of stress and distress in yourself and others, and gain a toolbox of practical strategies to help you listen with empathy and respond to emotionally stressful situations.
Why Us
Backed by over 75 years of real-world clinical experience and results, we provide a confidential, safe and supportive environment that welcomes all cultural backgrounds, genders and sexual orientations.
Our Accidental Counsellor training will help you:
Upcoming Public Workshop Dates
Complete the form below to download the Accidental Counsellor brochure.
How it works
Format
3.5-hour workshop. Available as an online interactive workshop, or face-to-face at your workplace (for custom workshops).
Resources
Participants will receive a learner guide with bonus material they can refer to after the training.
Cost
$300 + GST per person, plus booking fee.
Tailored Options
If you’d like a custom workshop for your organisation, we can tailor a session to suit your team. Get in touch with us for further information.
Submit an enquiry
Thank you for your interest in our training services. Please fill in your details below, and a member of our team will be in touch with you shortly.
Meet our expert facilitators
Tulsi van de Graaff
A former lawyer with a psychology degree, Tulsi is a nationally accredited mediator, therapist, and leadership coach working with organisations to help them solve their communication, conflict, leadership and workplace culture challenges.
Tulsi was previously an investigator and mediator of discrimination complaints at the Australian Human Rights Commission and a child protection investigator for the Department of Education.
She is a regular speaker and presenter for the Institute of Public Administration Australia and the Leadership Institute on topics including Resilience, Avoiding Burnout, Overcoming Imposter Syndrome, Mindful Leadership, and Building a Positive Performance Culture.
Peter Smith
Peter Smith is an experienced counsellor, coach and facilitator, having initially trained at the Cairnmillar Institute in Melbourne 30 years ago.
With further studies in adult education, psychology, and group therapy, Peter now works with not-for-profits, charities, non-government agencies, and other businesses across a range of industries, and is one of a select few facilitators in Australia to be contracted to the United Nations around the world.
He's also worked with organisations including World Vision, Qantas, and Barclays.
Kathy Wood
Kathy Wood is a nationally accredited Family Dispute Resolution Practitioner (FDRP) with a professional background spanning counselling, senior leadership, management and organisational strategy. She holds a Bachelor degree in Social Studies and Social Policy, a Diploma of Management, and certificates in Life Coaching, Couples Counselling and Project Management.
Kathy understands the challenges faced by staff who often find themselves managing complex conversations, emotional disclosures, conflict and distress without formal therapeutic training.
Kathy now works as a trainer, coach, mentor and organisational project manager, supporting workplaces to navigate difficult conversations and build resilient workplace cultures.
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