Accidental Counsellor

Accidental Counsellor

This workshop is designed to assist people who are not trained counsellors but find themselves in a “counselling role by accident.” By the end of the workshop you will have a toolbox of practical strategies including an active listening conversation model you can use to help people in distress.

In this workshop you’ll learn to recognise signs of stress and distress in yourself and others. There are practical activities to assist the Accidental Counsellor listen with empathy and to develop and practice strategies to manage emotionally stressful situations. Our facilitators are all experienced professionals who provide counselling, mediation, supervision and relationship education services.

Who is it for?

Accidental Counsellor is ideal for you if you are in a client or customer facing role, such as in customer service, personal services. It’s also ideal for you if you work in education, health, aged care, or disability services, or work with families of clients and customers. This course can assist you navigate stressful situations, respond appropriately to distressed people and build your personal resilience.


We usually deliver this course as a 3.5 hour face to face in person workshop at your workplace or at our training room at Relationships Australia NSW, Macquarie Park in Sydney. We also deliver the workshop via a 3.5 hour live online interactive workshop. Participants will also receive a learner guide plus bonus material they can refer back to. We will work with you in the delivery format that suit your needs.

Learning Objectives

The Accidental Counsellor workshop will assist you to:

  • Understand the role of an Accidental Counsellor
  • Recognise signs of stress and distress in yourself and others
  • Develop skills and confidence to respond to someone who is in distress by using a 3 step active listening conversation model
  • Build personal resilience through boundaries and self-care



Face to Face or Live Online 3.5hrs
$250 per person plus GST

10% discount for 2 or more participants

Customised Group Bookings:

Face to Face or Live Online

3.5hrs at $250 per person plus GST (Minimum group of 12).

Our trainer will consult with you to customise the workshop to suit your team. Face to Face training will be conducted at our Macquarie Park location or at your workplace.

Next public course dates:



Wednesday, 4 August, 2021
9:30am – 1:00pm

Live online

$250 per person plus GST
10% discount for 2 or more participants


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