Accidental Mediator
Professional Training

Accidental Mediator

Workplace conflict is inevitable and can happen for a range of reasons. Accidental Mediator helps employees navigate and provide support when there's conflict between colleagues, or between employees and customers.

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Overview

Who It's For

Our Accidental Mediator workshop is ideal for employees in medium to large organisations in any industry. We support managers, HR teams, and client-facing and customer service staff.

Key Takeaways

You and your team will learn a variety of approaches, tools, strategies and techniques to enhance your ability to effectively navigate and resolve conflict in a variety of scenarios.

Why Us

Backed by over 75 years of real-world clinical experience and results, we bring a unique relationships-first and mental-health focused approach to all our professional training programs.

Upcoming Public Workshop Dates

Thursday 19 February 2026
9:30am - 1:30pm
Half day Virtual Workshop
Delivered on Zoom

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Accidental Mediator helps you and your employees:

01
Understand the common causes of conflict, and your own and others' responses to it
02
Identify when it’s appropriate to step in to be an Accidental Mediator, and when it's not
03
Foster a more positive and collaborative workplace culture
04
Learn techniques for raising concerns appropriately with involved parties 
05
Learn communication techniques to handle complex meetings and difficult conversations
06
Become better able to identify the deeper feelings and needs behind peoples' actions

How it works

Format

4-hour interactive workshop. Available online or for custom workshops, we can deliver face-to-face at your own workplace.

Resources

Participants will receive a learner guide with bonus material they can refer to after the training.

Cost

$380 + GST per participant, plus booking fee.

Tailored Options

If you have specific requirements for your team, we can further tailor a session to suit you.

Organisational Benefits

Unresolved workplace conflict can cause significant disruption to relationships, productivity, team cohesion, mental health and workplace culture.

Upskilling your team in effective conflict resolution techniques can have huge benefits for your business.

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Less time and money spent on conflict resolution
Enhanced problem-solving abilities of staff
Improved workplace culture and fewer silos
Happier clients and customers
Stronger team morale and improved productivity
Decreased likelihood of escalation to litigation
Stronger collaboration between colleagues

Download the Brochure

Complete the form below to download the Accidental Mediator brochure.

Submit an enquiry

Thank you for your interest in our bespoke training services. For more information, or to enquire about bespoke training for your organisation, please leave your details below, and a member of our team will get back to you as soon as possible.


Our Expert Facilitator

Tulsi van de Graaff

A former lawyer with a psychology degree, Tulsi is a nationally accredited mediator, therapist, and leadership coach working with organisations to help them solve their communication, conflict, leadership and workplace culture challenges.

Tulsi was previously an investigator and mediator of discrimination complaints at the Australian Human Rights Commission and a child protection investigator for the Department of Education.

She is a regular speaker and presenter for the Institute of Public Administration Australia and the Leadership Institute on topics including Resilience, Avoiding Burnout, Overcoming Imposter Syndrome, Mindful Leadership, and Building a Positive Performance Culture.