Who It's For

This service is for children and their separated parents. We provide a neutral space for supervised contact visits and the transfer of children between separated parents or carers in the case of court orders, AVOs, or high-conflict relationships.

How We Help

Our staff provide resources and strategies for your unique situation, with the goal of maintaining children’s positive and meaningful relationships with their parents and family.

What to Expect

Before your first session together, we’ll invite you to an orientation. This will help you get familiar with the service, meet our staff, and ask any questions you may have. The goal is to assist you to move towards unsupervised, self-managed arrangements whenever possible.

How we help:

A safe and positive space for Supervised Contact visits at one of our four Children's Contact Centres
Supervision of the transfer of children from one parent to another
Support to help you build positive relationships with your children
Strategies for reducing conflict and improving your co-parenting relationship
Resources and support to help you move towards self-managed arrangements
Referrals and pathways for other relevant services
Find a location near you
Close Expand Collapse
Enquire now
Close Expand Collapse


Children’s Contact Services (CCS) allow children of separated parents to have safe contact with the parent they don’t live with, in circumstances where parents aren’t able to manage their own contact arrangements. Where separated parents are not able to meet without conflict, a CCS also provides a safe, neutral venue for the transfer of children between parents. Our CCS aims to provide children with the opportunity to re-establish or maintain a meaningful relationship with both parents, and other significant people in their lives. The key goal of CCSs is to help separated families move to self-management of contact arrangements, for both changeover and unsupervised contact where possible, and where it’s considered safe. We always ensure that we keep children’s best interests central to the contact process.
We have Children’s Contact Centres in the following locations: Blacktown: Level 2, 2 Warrick Lane, Blacktown NSW 2148 Penrith: Level 2, 606 High Street, Penrith NSW 2750 Central Coast: Level 1/4 Watt Street Gosford NSW, Australia Newcastle: 6 Heddon Road, Broadmeadow NSW 2292
Our services are government subsidised and are generally more affordable than private Children’s Contact Service providers. Our fees are calculated on a sliding scale based on each parent’s household income. Orientation sessions: Free. Changeovers: From $10 per changeover. Supervised visits: $30–$120 per hour, depending on household income. We understand many families are experiencing financial hardship, and nobody will be turned away due to an inability to pay. Our friendly team are happy to discuss your circumstances during your intake process.
All separated families are welcome to use our Children’s Contact Service, whether or not they have ever married or lived with their child’s other parent. You may use this service voluntarily, or parents may be ordered by the family court to use facilitated changeovers, or have supervised visits with their children.
In cases where separated parents are unable to meet face-to-face, a Children’s Contact Service worker can facilitate or supervise the transfer of a child from one parent to another, without parents needing to see each other in-person.
A supervised visit is when a Children’s Contact Service worker oversees a visit between a child and their other parent or another family member. This is also called a Supervised Contact Visit. This can be required in instances where there is a perceived or actual risk to the child – for example, in the case of allegations of family violence. All visits take place in a controlled and secure environment at our Children’s Contact Centres. Visits should be a safe and comfortable time for the child, and our Centres have a range of toys and activities for children and parents to use. A CCS worker will observe the interaction between a child and his or her parent at all times, and record observation notes about the visits and all other contact with parents.
It’s important to use clear and straightforward language when talking to your child about supervised contact visits. Let them know where they’ll be meeting with the other parent or family member and assure them that it’s a safe and welcoming environment. Our staff can also give you more information about talking to your children about the Children’s Contact Service.
No – for safety and security reasons, we only provide our services within one of our four Children’s Contact Centres at Blacktown, Penrith, Central Coast and Newcastle. 
Firstly, we’ll ask each parent to go through a registration process with the Service. This involves an initial conversation over the phone individually with each parent, where we’ll ask you some details. When we’ve spoken to both parents and registered you, you’ll then be placed on a waiting list.

We’ll conduct an intake assessment, which helps determine if we can manage your particular situation. During the assessment phase, each parent will meet separately with a worker from the CCS. After the assessment is completed, our CCS staff will advise you of the outcome.

If your case is assessed as suitable, we’ll give you an indication of when the service can commence. After this, the parent with whom the child lives can bring the child to the centre to meet our staff and see the surroundings. We’ll give a special illustrated children’s booklet to each child to help explain the process.

We’ll also explain the safety rules and the Service Agreement for using the Service, and can also refer you to other services available to assist you.

If your case isn’t unsuitable for the CCS, our staff will discuss other services which may be appropriate for you.
Waitlists vary depending on the type of service you’re looking to access, but are generally minimal. Families who need supervised visits generally have a slightly longer wait time than those seeking facilitated changeovers. We always aim to help families as quickly as possible.
If you’re worried about your safety or the safety of your child during supervised contact, it’s important to let the staff at the Children’s Contact Service know as soon as possible. We have procedures in place to ensure the safety of all our clients and staff, and can also make referrals to other support services
Our staff at the Children’s Contact Service are friendly, professional and impartial, and don’t take sides in any disputes. Our priority is always the well-being and safety of the child.
Yes – all visits and interactions are recorded as notes, which can be later subpoenaed by the court.

Related Services & Workshops

Family Dispute Resolution and Mediation

Mediation.Individuals.Divorce + Separation

Family Dispute Resolution and Mediation

Relationship breakdowns and family disputes are often emotional and difficult, and it’s normal to feel overwhelmed. To help you through, we offer affordable Family Dispute Resolution, also known as family mediation, throughout NSW.

Access Family Mediation Service


Access Family Mediation Service

Adapting to change during separation and divorce is challenging. This service provides flexible support, online or over the phone, to help manage relationship breakdowns, including resolving disputes for parenting and property arrangements.

Parenting Orders Program

Tailored Services.Families.Conflict

Parenting Orders Program

Separation and divorce can be one of the most stressful and significant life changes for anyone to go through – Stay focused on your children's needs with support from our Parenting Orders Program.

Supporting Your Relationship Wellbeing

Discover the latest from our Knowledge Hub.

How to Co-Parent Amicably After Separation or Divorce


How to Co-Parent Amicably After Separation or Divorce

Surviving in a co-parenting arrangement during divorce or separation can be challenging. But with dedication, communication, and a willingness to ...

How to Cope When You’re Separated but Still Living Together

Article.Families.Divorce + Separation

How to Cope When You’re Separated but Still Living Together

Being separated while still living in the same home with your partner is one of the biggest challenges a couple ...

What Is Family Dispute Resolution and Mediation?

Video.Families.Divorce + Separation

What Is Family Dispute Resolution and Mediation?

Changes to the family due to a relationship breakdown or separation can be confusing, stressful and emotional. But Family Dispute ...

Relationships Australia NSW will be closed from Saturday 23 December 2023 until Tuesday 2 January 2024.  

Click here for more information. 

If you are in crisis, please call Lifeline on 13 11 14.

Relationships Australia NSW will be closed from Saturday 23 December 2023 until Tuesday 2 January 2024.  

This closure includes all local centres, head office and our customer care team. For any enquiries during this period, please email enquiries@ransw.org.au and a member of our team will be in touch as soon as we reopen.

Click here for more information. 
If you are in crisis, please call Lifeline on 13 11 14.

Join Our Newsletter
Skip to content